Frequently Asked Questions
Welcome to our FAQs page. Please click on the questions below to see the answers.
- Do your prices include VAT?
- Can you provide a VAT invoice?
- How secure is your site?
- What happens if I want to order more than you have in stock?
- Can I change my order after it’s been placed?
- What does ‘call for availability’ mean?
- I have a discount code, where do I enter it?
- Where can I find information on returns?
- What are the benefits of creating an account?
- I’ve forgotten or I'd like to change my password, what should I do?
Yes, all prices shown on the website are inclusive of VAT. As we serve many business customers we email VAT invoices for all orders placed through the website.
We can indeed! Once you’ve placed your order through the website you will receive an order confirmation email. This email also acts as a VAT invoice, providing all the information you need to claim back VAT from HMRC.
Our site has a Comodo secure SSL certificate which provides you with a secure connection for your transactions. In addition we use SagePay and PayPal to give you flexible, protected payment options.
Don’t worry, we have regular deliveries from all our trusted light bulb manufacturers. This means that if you require more than we currently have, we are able to quickly supply the stock you need. Continue with your order online and then call the sales office on 01494 880099 for estimated delivery times.
Sure, your order can be amended at any point before it is out for delivery. Currently it is not possible to amend your order online, so you will need to speak with our sales team on 01494 880099.
Occasionally items are out of stock and we are awaiting a delivery from the manufacturer. When this happens, the website will show the message ‘call for availability’ on the product page. This doesn’t stop you from being able to place the order, but it may mean delivery will take a few days longer than usual.
Promo codes are redeemable online only and within the timeframe of when they are active. You can only use one promo code at a time and they should be entered in the shopping cart. That way, whether you decide to pay via our checkout or PayPal, the discount has already been applied.
We offer a no quibbles returns policy. To find out more read the returns section here.
When you create an account, you’ll be able to save your delivery and payment information, saving you time when you next order. In addition you can also set up multiple delivery addresses and view your order history, again making repeat purchases easier.
You can request to reset your password by following a link on the account sign in page. Alternatively you can call our office and we can supply you with a new temporary password.
To change your password, login and navigate to the ‘Account information’ tab inside the ‘My Account’ area. Here you will see an option to change your password.
Not found what you need? Send us your questions by completing our contact form or give us a call on 01494 880099.